Gpay member app user guide

0Quick start

These are the five things you need on your first day. For the other features, see the relevant chapter.

1. Install and sign up: Install Gpay (지페) from Google Play (Android) or the App Store (iPhone). Open the app, tap 회원가입 Sign up at the very bottom of the login screen, then agree to the terms, complete identity verification, and set your ID and password. See Chapter 1 for the detailed steps.
2. Log in: Enter your ID and password and tap 로그인 Log in. If an approval code field appears, tap 승인번호 받기 Get approval code and also enter the 6-digit code you receive by text message. This field appears on a phone you are using for the first time.
3. Register a card: On the 마이 My tab at the bottom, open 카드관리 Manage cards and tap 카드 추가 Add card to register the card you want to pay with. Chapter 11 explains this in detail.
4. Set a payment password: In 결제비밀번호 Payment password on the 마이 My tab, set the 6-digit number you will use when you pay.
5. First order: Find a nearby merchant with 주변 상점 Nearby stores on the home screen, or scan a table QR with QR 주문 QR order in the middle of the bottom bar. Add menu items and pay, and an in-progress order card appears on the home screen. When you pay by card, enter your 6-digit payment password.

Where do I do it?

1Install · sign up · log in

These are the steps from installing the app to your first login. Signing up takes 4 steps: agreeing to the terms, identity verification, checking the result, and setting your ID and password.

Install the app

1. Find Gpay (지페) in Google Play (Android) or the App Store (iPhone) on your phone and install it.
2. When the installation finishes, open the app. The login screen appears.

Log in

1. Enter your ID and password.
2. On a phone you are using for the first time, or after you have logged out, a 6-digit approval code field may appear. When you tap 승인번호 받기 Get approval code, an “Approval code requested” notice appears and a text message is sent to the phone you signed up with. Enter the number from the text message. On some phones the number is filled in automatically.
3. Tap 로그인 Log in.
4. When you are logged in, the home screen opens.

Sign up

Start by tapping 회원가입 Sign up at the very bottom of the login screen. A number like “1/4” at the top of the screen shows which step you are on.

1/4 Terms and consent

1. Tap 전체 동의 Agree to all to tick everything, including the optional items, at once. To tick items one by one, tap the checkbox on each line.
2. To read a term, tap 내용보기 View details on the right of its line and read the full text. Tap 동의하고 닫기 Agree and close at the bottom of the window that opens, and that line is ticked. On the “Please review” lines, the button is 확인했어요 I've checked instead.
3. Tick the two “Please review” lines (the notice about receiving marketing information and the youth protection policy) to show you have read their content.
4. As the number in “○ required items left” goes down and changes to “All checked”, 동의하고 계속하기 Agree and continue becomes active. Tap it to go to the next step.

2/4 Identity verification

This screen shows the notice “KCB phone identity verification is required for safe payments” and fields for carrier, phone number and a 6-digit verification code, but you don't enter anything in those fields on this screen. At the bottom are a blue 휴대폰 본인인증 시작 Start phone verification button and 회원가입 취소 Cancel sign-up.

1. Tap 휴대폰 본인인증 시작 Start phone verification. The KCB identity verification screen opens.
2. On the KCB screen, enter the carrier and number of the phone registered in your own name, then enter the 6-digit verification code you receive by text message.
3. When verification is done, you move on to step 3/4.

3/4 Check the identity verification result

The name, date of birth, gender and phone number confirmed by KCB are shown. You can't edit this information yourself. If anything is wrong, start identity verification over from the beginning. If everything is correct, tap 확인했어요 I've checked to go to the next step.

4/4 ID and password

1. Enter an ID and tap 중복확인 Check availability. When “This ID is available” appears, go on to the next step.
2. Enter the same password in the password and re-enter password fields.
3. Tap 가입 완료 Finish sign-up. When sign-up is finished, the app moves to the next screen.

Find ID · find password

The Find ID / Find password screen has two tabs at the top, 아이디 찾기 Find ID and 비밀번호 찾기 Find password, a 휴대폰 본인인증 Phone verification button in the middle, and an “Instructions” section. Tap 닫기 Close at the bottom to close the screen.

Find your ID

1. On the login screen, tap 아이디 찾기 Find ID.
2. Tap 휴대폰 본인인증 Phone verification and complete KCB verification with the phone registered in your own name.
3. When verification is done, the ID you signed up with appears in an app prompt. Depending on your app version, the prompt may show 이 아이디로 로그인 Log in with this ID and 닫기 Close buttons together. If you tap 이 아이디로 로그인 Log in with this ID, the ID field on the login screen is filled in.

Find your password

1. On the login screen, tap 비밀번호 찾기 Find password.
2. Tap 휴대폰 본인인증 Phone verification, enter your ID first on the verification screen, then verify with the phone registered in your own name.
3. When verification is done, set a new password in the app prompt. Then log in with the new password.

About full membership (annual fee)

When you pay the annual membership fee, you become a full member. Full members can use the full-member benefits below.

• Multi-card payment: Split a payment across up to 3 cards in the ratio you want. You set the ratio yourself with a slider.
• AI ordering: From menu recommendations to placing the order, you do it all in conversation. It uses an external AI service (OpenAI).
• Quick Pay: A quick in-store payment where you just enter the amount and pay right away.
• Mileage: When you pay, you earn mileage at each store's earning rate. You can use it only at the store where you earned it, and you can't get it back as cash.

1. Tap 결제하기 Pay in the “Pay membership fee” notice at the top of the 마이 My tab, or in the “Annual fee unpaid” notice on the 혜택 Benefits tab. You see this notice only when you have not paid the annual fee yet.
2. Under “Select payment card” at the bottom of the membership fee payment screen, choose a card you have registered. If you don't have a card, register one first in 카드관리 Manage cards.
3. Check the amount shown next to “Member annual fee (VAT included)” and tap 결제하기 Pay.
4. When payment is complete, “Full member · Membership fee paid” appears on the 혜택 Benefits tab.

Set a 6-digit payment password

A payment password is a 6-digit number that confirms who you are when you pay. It is different from your login password.

1. On the 마이 My tab, tap 결제비밀번호 Payment password.
2. If you already have a payment password and are changing it, enter your login password and tap 다음 Next. If you are creating it for the first time, you may go straight to entering the new number without this step.
3. Enter your new 6-digit password on the number keypad.
4. To confirm, enter the same number once more. If it is different, the app says “The passwords don't match” and you enter it again from the start.
5. When “Payment password has been set” appears (“Changed” if you changed it), you are done. From now on, enter these 6 digits when you pay.

2Home screen

This is the first screen you see when you open the app. Find stores, check orders in progress, and see your recent payments at a glance.

Home screen layout

Nearby stores · takeout orders · discount stores

• 주변 상점 Nearby stores: See Gpay merchants near your location on a map and in a list.
• 포장주문 Takeout order: The map opens with the takeout order filter turned on. Only stores that accept takeout orders are shown.
• Discount stores near you: Shows only the nearby stores that have a discount right now.

In-progress order card

When you order and pay, a card for each store appears at the top of the home screen. Check the current step on the progress line in the card (Received → Cooking → Done). The current step is shown in blue.

1. Tap a card to open the order details. You can see the Received, Cooking and Done steps and the menu items you ordered.
2. Tap the ✕ at the top right of a card to close that card on the home screen. It does not appear again for the same status, but when the status changes (for example, Received → Cooking), it appears again because it is new information.
3. On a pay-later store card, tap 계산하기 Settle bill to pay in the app, or tap 계산 요청 Request bill to let the store staff know. When you call the staff, the button changes to “Staff called”.
4. If you closed a pay-later card with ✕, tap 계산 전 ○자리 보기 View ○ unpaid tables below the list to bring it back.

AI ordering card

Tap the purple “AI ordering” card to open the AI ordering screen. The “Two Americanos” on the card is an example sentence. See Chapter 7 for details on how to use it.

Order history

You can see your recent payments right at the bottom of the home screen. Each line shows the store photo and name, the payment date and time, and the amount paid. The home screen shows only the 3 most recent payments.

1. Tap a line to open the order details for that payment.
2. Tap 전체 보기 View all at the top right to see your full payment status.
3. A line for a canceled payment has a red 취소됨 Canceled mark below the amount.

5 tabs at the bottom

3Merchants near you

Find nearby Gpay merchants on the map and open the store screen. The 주변 상점 Nearby stores and 포장주문 Takeout order tiles on the home screen and the “Discount stores near you” card all lead to this map. You also open the nationwide golf course map from the same screen.

Open the map

1. On the home screen, tap 주변 상점 Nearby stores.
2. The map opens centered on your location, and nearby merchants appear in the list window below.
3. The number of places is shown next to the list title, and the list is sorted from nearest to farthest.

Screen layout

Distance and filter chips

1. Tap a chip to turn it on, and it is shown in a darker color. Tap it again to turn it off.
2. You can turn on several of the 매장식사 Dine-in, 포장주문 Takeout order and 쇼핑몰 Shopping mall chips together. Stores that match at least one of the chips you turned on are shown.
3. When you change the distance to 5km or 전체 All, “Searching…” appears briefly and then stores in a wider area appear.

Pins and name tags on the map

• Photo pin: The photo the merchant registered appears in a circle. If there is no photo, a shop icon appears.
• Name tag: Shows the store name and the earning rate, such as “Mileage ○%”. If the store has a discount, the discount text is added. Stores that are closed look faded, and the name tag shows “Closed”.
• Highlight: The nearest open store is highlighted in a larger size.
• Blue dot: Your location.

Store preview and store screen

1. Tap a pin or name tag on the map to open a preview. It shows the photo, store name, “Merchant” label, distance, mileage and address. Places labeled “Info-only store” instead of “Merchant” are stores where Gpay payment is not available yet. Use the call and directions buttons to check the details.
2. Tap 매장 보기 View store to go to the store screen. Tap 닫기 Close to close only the preview.
3. In the list below, tap a line to open the store screen right away. The bottom of the list also says “Tap a store to go to its store screen”.

Each list line shows the store photo, name, mileage earning rate and distance. Closed stores are marked 영업종료 Closed, and stores with a discount are marked 할인 Discounts with the discount text. See Chapter 4 for how to use the store screen.

Search by name and refresh

1. Tap the magnifier at the top to open the “Search by store name” input box.
2. When you type a name, only stores whose names match stay on the map and in the list. Spaces and capitalization do not matter.
3. Tap 닫기 Close on the right of the input box to clear the search text and return the list to the start.
4. If your location has changed or the list looks wrong, tap the refresh icon at the top right to find your location again.

Takeout order map

1. Tap the 포장주문 Takeout order tile on the home screen. Turning on the 포장주문 Takeout order chip on the map yourself does the same thing.
2. Choose a store for takeout from the list or the map.
3. The store screen for takeout orders opens. On this screen the shopping mall, store photo and store information sections are hidden, and the bottom tabs are not shown either. You can focus on the takeout order flow.
4. See Chapter 4 for adding menu items and Chapter 5 for the takeout order steps.

Discount stores near you

On the “Discount stores near you” map, the title at the top and the list title change to “Discount stores near you”, and only stores with a discount are shown. If there are none nearby, it says “There are no discount stores nearby”.

1. Tap the “Discount stores near you” card on the home screen.
2. If there are stores with a discount, their list lines show a 할인 Discounts mark and the discount text.
3. If there are no discount stores, try widening the distance chip to 5km or 전체 All.

Nationwide golf course map

In the chip row at the top of the map, tap the green Golf button to switch to the nationwide golf course map. Tapping the golf banner on the home screen opens the same screen.

1. Golf: tap it. The title changes to “Nationwide golf courses” and a panel appears at the top.
2. On the Type row, choose 골프장 Golf courses or 골프연습장 Driving ranges.
3. On the Region row, choose 내 주변 Near me or a city or province (Seoul, Gyeonggi, Incheon, etc.). The number next to a chip is the number of places in that region. When you choose a region, a row of its cities and counties may open. If your location could not be found, 전체 All appears instead of 내 주변 Near me.
4. On the Conditions row, turn on 대중제(퍼블릭) Public course, 18홀 이상 18+ holes, 연습장 있음 Has driving range, 숙박 있음 Has lodging and 사우나 있음 Has sauna. You can turn on several together, and when you do, a description and 초기화 Reset appear below. If you choose driving ranges, the Conditions row disappears.
5. In Sort above the list, choose 가까운순 Nearest first, 이름순 By name or 홀수 많은 순 Most holes first.
6. At first the list shows only the nearest golf courses. To see more, tap 더 보기 Show more at the bottom.
7. Tap a golf course row to open its detail screen. If you tap a pin on the map, a preview opens, and you can use 골프장 정보 보기 View course info, call and directions.
8. Tap the magnifier to open the “Search by golf course name or region” input box. If you enter a name or region, the app searches all golf courses nationwide for you.
9. To leave the golf map, tap the ← at the top left. You return to the nearby stores map.

4Store screen and adding menu items

On the store screen, check the photos · business status · benefits, and add the menu items you like to your cart. You can also read reviews left by other customers here, and if you have paid at the store, you can leave a review too.

4.1 How to open the store screen

The store screen opens when you choose a store or scan a QR code. There are three ways to open it.

• Choose from a list — Tap a store in the Nearby stores or Merchants near me list on the home screen. (Chapter 3)
• QR scan — Scan a table QR or a store introduction QR on the QR 주문 QR order tab. (Chapter 5)
• Search by name or phone number — Under Other ways at the bottom of the QR 주문 QR order tab, find a store by merchant name or phone number.

4.2 View store information

4.3 View categories and the menu list

• Category tabs — The number of menu items is shown next to each category name, such as Meals · Dishes. Tap a tab to see only that category's menu items. If there are many tabs, swipe sideways to find the one you want.
• Menu card — The menu item's name, short description, price and photo appear on one card. Tap a card to open the menu sheet.
• Sold out — Sold out covers the photo and the + button disappears. You can't add the item even if you tap it.
• Discount — For a discounted item, a line is drawn through the original price, and the discount rate and discounted price are shown together.
• Mileage excluded — If this mark appears next to a menu item's name, that item does not earn mileage.

4.4 Add menu items to your cart

1. Tap the + button at the corner of the menu card or photo you want to add.
2. On the menu sheet that slides up from the bottom, check the photo, description and price.
3. If the item has options, an option row appears above the quantity. It is marked Required, and the first option is selected at first. Tap another option to change it, and the option price is added to the amount on the add button. Items without options do not have this row.
4. Tap + next to Quantity to increase the number. When the number is 1, - cannot be tapped.
5. Tap N원 담기 Add N KRW to cart. When you change the quantity, the amount on the button changes too.
6. A notice Added to your cart appears and the sheet closes. To add more, add other menu items the same way.
7. When you have added everything, tap the 장바구니 보기 View cart bar at the bottom of the screen to go to your cart. (Chapter 5)

When you can't add an item

4.5 Read and write store reviews

Read reviews

• Review summary card — Above the menu list it shows the number of reviews, the Verified purchase mark and the 2 most recent reviews. Tap the card to jump to the review list below.
• Verified purchase — A mark added to reviews written by members who paid at that store.
• No star ratings — Instead, you choose phrases such as The food is delicious or The store is clean. The phrases you choose are shown as chips above the review.
• Store owner's reply — When the store posts a reply, it appears below that review.
• The name of the person who wrote a review is partly hidden, like Hong ○○.

Write a review

1. Tap 리뷰 쓰기 Write a review above Store reviews.
2. When the input window opens, tap the phrases under Write a new review that fit. You can choose several, and tapping again deselects it. There are six phrases: The food is delicious · The portions are large · The store is clean · Friendly service · Good value · I want to visit again.
3. If you want to say more, write it yourself in the Leave a review field. You can write up to 500 characters.
4. Tap 등록 Post. When your review is posted, it appears at the top of the list as My review. To stop writing, tap 취소 Cancel.

5Cart and takeout orders

Check the quantities and amounts of the menu items you added in the cart, then place your order. For dine-in, scan the table QR. For takeout, choose a pickup time.

5.1 Two ways to order

5.2 Checking your cart

On the store screen, tap the 장바구니 보기 View cart bar to open your cart.

Editing the items in your cart

1. Change the quantity — Tap - or + below the menu item. When the quantity is 1, - can't be tapped. When you change the quantity, the item amount and the amount to pay update right away.
2. Remove one menu item — Tap the trash can at the top right of the menu item.
3. Remove everything — Tap the trash can at the top right of the screen and the Delete all menu items you added? prompt appears. Tap 모두 삭제 Delete all and the app tells you Cart emptied.
4. Add more — Tap 메뉴 추가 Add menu item or 매장보기 View store to go back to the store screen and add more menu items.

5.3 Checking the payment amount and the mileage you will earn

• Order amount — the total of the menu items you added.
• Amount to pay — the amount you pay at this step. If you use mileage, this amount goes down in the next step (6.5).
• The green Earn ○○ KRW at payment + write a review for ○○ KRW more — the mileage you will earn from this order. It is calculated using the store's earning rate and any menu items marked Mileage excluded. Stores that don't give mileage don't show this line.

5.4 Takeout orders: choosing a pickup time

A takeout order has no table, so you don't scan a QR. Choose when you will pick it up, then pay right away.

1. Choose a store that accepts takeout from Takeout order on the home screen or from the 포장주문 Takeout order chip on the map, and open its store screen.
2. On the green Takeout order · Add menu items and pay right away · Pick up at the store bar at the top of the store screen, choose the Pickup time. The choices are 15분 뒤 In 15 min 20분 뒤 In 20 min 30분 뒤 In 30 min 45분 뒤 In 45 min and 1시간 뒤 In 1 hour, and In 20 min is selected at first.
3. Below the bar, tap 길찾기 Directions to see the way to the store, or 전화 Call to contact the store. 전화 Call appears only when the store has a phone number.
4. Add menu items and go to your cart. The store card shows Takeout order · N menu items in cart.
5. Scroll down the cart screen to find the Takeout order card. If the time you chose on the store screen carries over, it shows Pickup in ○○ min · Chosen on the store screen. To change it, tap 바꾸기 Change and choose again from 15분 뒤 In 15 min 20분 뒤 In 20 min 30분 뒤 In 30 min 45분 뒤 In 45 min. If the time did not carry over, choose it with the same buttons below the message Please choose when you will pick it up. You don't need to scan a QR.
6. Tap N원 주문하기 Order for N KRW and pay. (Chapter 6)
7. When your order is ready, the card for your order in progress on the home screen shows Takeout ready · Pick up your order.

5.5 Ordering with the table QR

For dine-in, scan the QR on your table. Start the QR scan from QR 주문 QR order in the middle of the bottom tabs.

1. Tap QR 주문 QR order in the middle at the bottom of the screen.
2. Tap QR 스캔 시작 Start QR scan to open the camera.
3. Fit the QR on your table inside the camera view.
4. When the QR is read, that store's menu screen opens. The screen shows Table N.
5. Add menu items (4.4) and check In-store order · Table N in your cart.
6. Tap N원 주문하기 Order for N KRW to pay. (Chapter 6) For a pay-later store, see 6.7.

QR types the app can read

5.6 After you order

• When payment is complete, your order is received by the store. At a pay-later store, it is received as soon as you tap 주문하기 Place order on the order sheet. (6.7)
• Received orders appear under Orders in progress on the home screen and on the QR 주문 QR order tab, showing Order received · Now cooking. Tap a card to open the order status screen. (Chapter 8)
• You can see your past orders and payment history in 결제 현황 Payment status on the 마이 My tab. (Chapter 8)

6Pay

Tapping the order button takes you on to payment. Use mileage, choose a payment method and a card, then finish with your payment password. You can pay with one card or split the payment across up to three cards.

6.1 The payment steps at a glance

1. In your cart, tap N원 주문하기 Order for N KRW. (Chapter 5)
2. If you have mileage you can use, the Order sheet opens. Decide how much to use and choose a payment method. (6.5) If you have no usable mileage, you skip this step and go straight to the next one.
3. On the Select payment card screen, choose a payment method and a card. (6.2 · 6.3)
4. The next screen depends on the cards you chose. With 1 card, you choose pay in full or installments; with 2–3 cards, you split the amount between the cards. (6.4)
5. Confirm your payment password. Enter your 6-digit payment password; if you have set up a fingerprint or Face ID, you can use that to confirm as well.
6. When payment is complete, the Payment complete screen opens. Tap 상세 보기 View details to see your order details, or 홈으로 Go home to go to the home screen. (Chapter 8)

6.2 Choosing a payment method

Paying with App Pay

1. Under Payment method, tap 앱결제 App Pay. When the order to pay is confirmed, the box shows the amount and Verify in your card issuer's app and pay right away.
2. The large button below changes to N원 결제하기 Pay N KRW. Tap it.
3. You see Opening the payment window…, and then the payment window for card issuer app verification opens. Verify as instructed and the payment goes through.

6.3 Choosing registered cards

• When you tap a card, a check mark appears on its right. Tap it again to deselect it.
• You can choose up to 3 cards. If you tap a 4th card, you see You can select up to 3 cards only.
• If you choose 2 or more cards, 1st · 2nd · 3rd appears next to the card names. This is the order you chose them in. The card order on the next screen follows this order too.
• A card you paid with last time as a single card may already be selected.
• Tap 카드 추가 Add card at the bottom of the card list to go to the screen for registering a card. (Chapter 11)

The large button at the bottom changes like this, depending on the number of cards you chose and the amount to pay.

When there is a problem with the card list

6.4 Multi-card payment and installments

Multi-card payment: split a payment across up to 3 cards

Multi-card payment is a feature for when one card is not enough: you choose 2 or 3 cards and split the amount between them to pay in one go. You set how much each card pays yourself, using sliders. Multi-card payment is a full-member benefit. If the annual membership fee is not paid, some benefits may be limited. (10.5)

1. On Select payment card, choose 2 or 3 cards.
2. Tap 2장 분할결제 설정 Set up 2-card split payment or 3장 분할결제 설정 Set up 3-card split payment at the bottom.
3. At the top of the split settings screen, check the Total payment amount. At first, the amount is already divided. With 2 cards, it is split half and half. With 3 cards, card 1 gets half, and cards 2 and 3 get 1/4 each.
4. Slide the sliders left or right to set the amount for each card. See the table below for how they move.
5. Check that the green line Total of card payment amounts = Total payment amount is shown.
6. If the amount paid with one card is 50,000 KRW or more, an Installments field appears under that card. Choose the number of months if you need to.
7. Tap 이대로 결제하기 Pay as is. When your payment password is confirmed, the payment goes through.

Pay in full · installments

You can choose installments only when the amount paid with one card is 50,000 KRW or more. The options range from pay in full up to 12 months.

• 1 card — If the amount to pay is 50,000 KRW or more, 할부 선택하기 Choose installments appears, and you choose under Number of months on the Choose installments screen. If it is under 50,000 KRW, you pay in full and go straight to payment password confirmation.
• 2–3 cards — You set this for each card separately. The Installments field appears only under cards with an amount of 50,000 KRW or more. Under 50,000 KRW, it is pay in full.
• If you move a slider and a card's amount drops below 50,000 KRW, that card's installments automatically go back to pay in full.

6.5 Using mileage

Mileage is a full-member benefit. You can use it only at the store where you earned it, and you can't get it back as cash. (10.4)

1. In your cart, tap N원 주문하기 Order for N KRW.
2. If you have mileage you can use, the Order sheet screen opens. It shows Ordering store, Order details, Use mileage, Payment method and Payment amount in that order.
3. Under Use mileage, check the Available at this store amount, then enter the amount to use in the input field or tap 전액 사용 Use full amount. The amount you enter is adjusted to units of one hundred KRW.
4. Under Payment amount below, check the Order amount, Mileage used and Amount to pay. The amount to pay goes down by the amount of mileage you use.
5. Under Payment method, choose 카드 결제 Card payment or 앱결제 App Pay. Which payment methods you can combine with mileage depends on the notice on the screen. The card payment line has a Multi-card payment mark and the text You can split the payment across up to 3 cards. You can also register or organize your cards with 카드 관리 Manage cards next to the Payment method title.
6. Tap N원 결제하기 Pay N KRW at the bottom to go to the Select payment card screen. (6.3)

6.6 Quick Pay: scan a QR and enter only the amount

Quick Pay is a quick in-store payment where you enter only the amount and pay right away, without ordering menu items. You can use it at stores that offer Quick Pay, and it is a full-member benefit.

1. On the QR 주문 QR order tab, tap QR 스캔 시작 Start QR scan.
2. Scan the Quick Pay QR posted in the store.
3. A window for entering the payment amount appears. Enter the amount you need to pay.
4. If you have mileage you can use, the order sheet opens. Decide how much to use. (6.5) If you don't, you go straight to choosing a payment card.
5. After that, it continues as described earlier, in this order: choosing cards · pay in full · installments · multi-card payment · payment password.

6.7 Paying at a pay-later store

At a pay-later store, you order first and pay when you leave. This is not available at every store, only at stores that operate on a pay-later basis.

1. Come in through the table QR, add menu items, and tap N원 주문하기 Order for N KRW in your cart. The cart shows the notice This store only takes your order. Please pay all at once at the counter when you leave.
2. On the Confirm order screen, tap 주문하기 Place order. The app tells you Your order has been placed. Please pay at the counter when you leave. and the order goes to the store. If you want to pay right now, you can also choose 카드 결제 Card payment or 앱결제 App Pay on this screen and tap 지금 결제하기 Pay now.
3. A card Not yet paid · Pay at the counter when you leave appears on the home screen. It shows the store name · table number · number of orders, and below it are the 계산하기 Settle bill and 계산 요청 Request bill buttons.
4. To pay in the app, tap 계산하기 Settle bill. The orders you placed at this table are combined and the order sheet opens. Use mileage (6.5), choose a payment method (6.2) and pay.
5. To pay at the counter, tap 계산 요청 Request bill. A request to call store staff is sent, and the button changes to Staff called.

7AI ordering

AI ordering is a feature that lets you find nearby merchants by chat, add menu items and carry on to ordering. Tap a chip for what you want to ask, or write and send your own question, and it searches within the merchant information registered in Gpay.

Opening AI ordering

1. Tap 홈 Home in the tabs at the bottom.
2. Tap the purple AI 주문 AI ordering card near the bottom of the home screen. It has an “AI” mark on its right. Tapping the AI ordering banner on the home screen opens the same screen.
3. If location permission is off, please turn it on. AI ordering finds merchants close to where you are, so it needs to know your location.

Asking with example question chips

Tap a chip once and the question goes up as your own chat bubble; after “Searching…” appears, the answer and shop cards show up.

Asking your own question

1. Tap the input field at the very bottom of the screen. The hint text shows, one after another, “What are you looking for? e.g. I want something spicy”, “e.g. Where can I get jajangmyeon for less?”, “e.g. Is any cafe open now?”, “e.g. Tell me which places have discounts” and “e.g. A restaurant to go to with kids”. You can write in a conversational way like this.
2. Write your question and tap the blue send button on the right. You can also press the search key on the keyboard.
3. An AI chat bubble and shop cards appear. Sometimes the shop cards show up first while the answer is being put together.

Reading a shop card

“Order again?” and adding the same menu items

If you have ordered before, when you open AI ordering the AI first asks “There are menu items you ordered at ○○ before: …. Order again?” Tapping the 다시 주문할까요? Order again? chip shows the same message. There are two buttons under the suggestion card.

1. On the suggestion card, tap 같은 메뉴 담기 Add same items.
2. Check the menu items and quantities that are already filled in on the menu. To change them, tap the + −buttons to the right of each menu item.
3. When the bar below the menu shows the number of items added and the total, tap 주문하기 Place order.
4. On the “Please check your order.” card, check the menu items, quantities and total, then tap 확인 OK. To make changes, tap 수정 Edit to go back to the menu.

Choosing from the menu and ordering

1. Tap 메뉴 보기 View menu on the shop card. For search result cards, tapping anywhere on the card does the same.
2. The AI chat bubble says “Here is the ○○ menu (○ items). Tap + on the menu item you want to add.” and the menu opens. The menu item photo, name, description and price are shown by category. Menu items on discount have a line through the original price and a discount rate badge. Sold-out menu items get a 품절 Sold out badge and can't be added.
3. To the right of the menu item you want to add, tap +to set the quantity. −reduces it. You can add up to 20 of one menu item.
4. As soon as you add even one item, a bar showing the number of items added and the total appears below the menu. Tap 주문하기 Place order.
5. On the “Please check your order.” card, tap 확인 OK and the menu items are added to your cart.

Choosing dine-in or takeout

When you tap 확인 OK, the AI asks “I've checked your order. Are you eating in the store?”

Dine-in

1. Tap 매장 식사 Dine-in.
2. When the message “The table number is needed to place your order. Please scan the QR on your table.” appears, tap QR 스캔하기 Scan QR.
3. When you scan the table QR, the app takes you to the screen for that store and table. If it is the same store, the menu items you added in AI ordering carry over to your cart. They may disappear if too much time passes, so continue right away.
4. In your cart, tap 주문하기 Place order to pay. For payment, see Chapter 6.

Takeout

The 포장 Takeout button appears only at merchants that accept takeout orders. At first you see “Checking whether takeout is available…”, and if it is available, 포장 Takeout appears next to 매장 식사 Dine-in. At a merchant that doesn't accept takeout, the app says “This store isn't taking takeout orders right now — shall we continue as dine-in?”

1. Tap 포장 Takeout.
2. The AI tells you “For takeout, you don't need a QR. Just choose a pickup time and pay right away.” You don't need to scan a QR at this point.
3. Tap 포장으로 주문하기 Order for takeout to open the takeout cart, choose a pickup time and pay. For the detailed steps, see Chapters 5 and 6.

Going to the store screen to add items

If you first want to see the reviews and business information of a shop the AI recommended, or you want to choose options when adding items, add them yourself on the store screen.

1. Tap 매장 자세히 Store details below the menu to go to the store screen. For an info-only store card, tap it to open the shop introduction screen directly.
2. On the store screen, tap a menu item, choose the options and quantity, and tap 담기 Add to cart. For the store screen, see Chapter 4.
3. Tap the 장바구니 보기 View cart bar at the bottom of the screen to go to your cart.
4. Tap 주문하기 Place order to pay. For the cart and payment, see Chapters 5 and 6.

Notice about the external AI service (OpenAI)

• The merchants, menu items, prices and business status the AI tells you come from the information registered in Gpay. Before you order, always check the menu items and amount on the confirmation card again.
• The AI helps with searching and adding items. You make the payment yourself on the payment screen after the cart.
• For details on how personal information is handled, go to 마이 My ▸ Support, then 약관 보기 View terms ▸ 개인정보 처리방침 Privacy policy.

Daily question limit and troubleshooting

There may be a limit on how many questions you can type and send in a day. If you go over the limit, a notice appears in the AI chat bubble. Below are the notices that often appear in the AI chat bubble and how to solve them.

8Order status · payment history

Once you place an order, you can see its progress right on the home screen. Check past payments, cancellations and card receipts under Payment status in My.

Viewing orders in progress on the home screen

When an order is received or being cooked, an order card appears at the top of the home screen. The card shows the shop photo and name and the current status.

1. Tap an order card on the home screen to open the order details.
2. If you don't need a card, tap ✕at its top right to close it. A closed card reappears when its status changes (for example, from received to cooking).

Viewing your usage history in My ▸ Payment status

1. Tap 마이 My in the tabs at the bottom.
2. Tap 결제 현황 Payment status (“Check payment and order history”). Tapping 전체 보기 View all under 주문 내역 Order history on the home screen opens the same screen. The screen title is “Usage history”.
3. In the tabs at the top, choose 결제 현황 Payment status to see food and QR payments, or 상품 주문 Product orders to see shopping mall purchases.

Badges on each row

On a payment where a full member used mileage, the row shows a “Mileage -○ KRW” tag together with “Total order amount”. Mileage is a full-member benefit and can be used only at the shop where it was earned.

Searching and choosing a period

1. Type a shop name in the “Search by store name” field at the top and only that shop's payments remain. If there are none, “No search results · Please check the store name again.” appears.
2. On the period chips, tap one of 전체 All 최근 1개월 Last 1 month 최근 3개월 Last 3 months 기간 지정 Custom period.
3. When you tap 기간 지정 Custom period, start date and end date fields appear. Choose the dates and tap 조회 Search. If the start date is later than the end date, you see “The start date is later than the end date”.
4. When you scroll to the end of the list, the next rows are loaded. If they couldn't be loaded, tap the 더 보기 Show more button that appears.

Writing a review

Rows for orders that are not in the received or cooking stage and have not been canceled get a 리뷰 쓰기 Write a review button. Tap it to write a review on that shop's screen. For an order you have already reviewed, it changes to 후기 보기 View reviews or 리뷰 수정 Edit review. If you write a review, you can earn extra mileage (full-member benefit).

Product orders tab

The 상품 주문 Product orders tab shows products you bought in the shopping mall. Each row shows the product photo, shop name, product name (“and N more” if there are several), amount, a status badge (Order received · Preparing for shipment · Shipping started · Delivered · Canceled) and the receiving method (courier delivery · in-store pickup). Tap 전체 화면으로 보기 View full screen at the top right to open the product order status, which also shows the shipping steps. For details, see Chapter 9.

Viewing order details

Tap an order card on the home screen or a row in Usage history to open the order details.

Status chips

Viewing the card receipt

1. In the payment information near the bottom of the order details, tap 카드영수증 Card receipt.
2. Check the approval details on the card receipt screen.
3. When you are done, tap 확인 OK to go back.

9Shopping mall

The Gpay mall is where you choose products that merchants have listed, pay in the app, and receive them by courier. The merchant is the one selling the products. Gpay is a mail-order intermediary, so the seller is responsible for product information and transactions.

Shopping mall home

Tap 쇼핑몰 Shopping mall in the bottom tabs to open the shopping mall home. At the top, to the right of the Gpay mall logo, there are the 장바구니 Cart button (it shows the number of items you added) and the 마이쇼핑 My shopping button.

Reading a product card

Searching

1. Type a product or merchant name in the search bar.
2. Press the search key on the keyboard. The app searches all categories and shows a list titled “Search for '○○' in all products”.
3. Scroll down to load more products. You can also tap 더 보기 Show more below the list. If products can't be loaded, 다시 불러오기 Reload appears.
4. If there are no results, the message “No results for '○○'. Change your search term or browse all products.” appears. Tap 전체 상품 보기 View all products to return to Home.

Product details

1. Tap a product card on the shopping mall home or in the search results to open the product details.
2. If there are several photos, swipe left or right to see them. The dots below the photo and the “1 / N” indicator show which photo you are on.
3. If the product has options, choose from the chips under “Option”. For an option with many values, tap 옵션 선택 Choose option and choose from the sheet. You can't choose a sold-out option. If you add the product to the cart without choosing a required option, a message says “Please select '○○'.”
4. Set the quantity. +stops at the remaining stock, and “Only N in stock” appears.
5. Tap 담기 Add to cart to add the product to your cart, or tap 결제하기 Pay to order right away. When you add it, “Added to cart” and 보러가기 Go see appear briefly.
6. Tap 구경하기 Browse on the seller card to see other products that seller offers.

Viewing and writing product reviews

• The review area shows the average star rating, the number of reviews for each star rating, and the review list. Reviews you wrote carry a 내 후기 My reviews mark, and when the seller replies, it appears as “Seller reply”. Tap a review photo to see it larger. Use the 후기 운영 기준 Review guidelines link to check the review guidelines.
• Only people who bought the product and whose delivery is complete can write a review. If your delivery isn't complete yet, the message “You can write a review after the purchased product is delivered.” appears.
• If you can write a review, choose a star rating (1 to 5), write your review (up to 500 characters), and tap 후기 등록 Post review.
• You can earn extra mileage by writing a review (full-member benefit). You can also write one from 리뷰관리 Manage reviews in My shopping or from 후기 쓰기 Write review in the order details.

Sending a product inquiry

1. Write your inquiry in the “Product inquiry” field (up to 300 characters).
2. To let only the seller see it, check 비밀글로 문의(판매자만 볼 수 있어요) Private inquiry (only the seller can see). A private inquiry has a padlock icon.
3. Tap 문의 등록 Post inquiry. “Your inquiry has been posted.” appears, and the inquiry is added to the list as “Q.”. Until the seller answers, it shows “Awaiting reply”, and once answered, the answer appears as “A.”.
4. Inquiries you wrote carry a 내 문의 My inquiries mark. You can see them all together under 내 문의 My inquiries in My shopping.

Cart

Products you add are grouped by selling merchant. Each group shows the merchant name and number of products, each product's photo, name, and options, the quantity − +, and the price. Products in your cart stay there even if you reopen the app.

1. On the product row, change the quantity with + −. You can't add more than the stock, and the message “You can add up to ○ of the selected product.” appears.
2. To remove a product, tap × to the right of it. “Product removed” appears together with 되돌리기 Undo, so if you removed a product by mistake, tap the button right away.
3. Check the “Product amount” below the group and tap ○○원 주문하기 Order for ○○ KRW. Each merchant has its own order button.

• Orders are created separately for each merchant. Check the shipping fee and payment on the next screen.
• Price and stock are checked again when you order. A sold-out product gets a “Sold out” label and is left out of the order. For a sold-out row, tap ×to remove it.

Paying in the shopping mall

Tap 결제하기 Pay in the product details or 주문하기 Place order in the cart to open the “Order / Payment” screen.

1. Check the “Delivery address”. Your default delivery address is filled in automatically. Tap 변경 Change to choose from your saved delivery addresses, or add one with 새 주소 New address. If you have no delivery address, “Please register a delivery address” appears.
2. Check the product name, options, and quantity under “Product”. For products where the seller has set a free-shipping threshold, a notice may show how much more you need for free shipping (this may not appear depending on the app version).
3. Tap the “Payment method” row, choose 등록카드 결제 Pay with saved card or 앱결제 App Pay, and tap 선택 완료 Done selecting.
4. To use mileage, tap 전액 사용 Use full amount under “Mileage” or enter an amount. The usable amount is shown, and mileage can be used in units of one hundred KRW (full-member benefit). If the notice “Step 1 · Choose a payment method. You will use mileage and pay on the next screen.” appears at the top of the screen, tap 다음 Next and use your mileage and pay on the screen that follows.
5. Under “Final payment amount”, check the product amount, shipping fee, total purchase amount, mileage used, and the amount to be paid.
6. Check “I have reviewed my order and agree to the payment”, then tap ○○원 결제하기 Pay ○○ KRW below. You can tap the notice “When you pay, your shipping information is provided to the seller” to read its details.

Delivery address management

You can open delivery address management in three places: 배송지 관리 Manage addresses in 마이 My, 배송지 미리등록 Pre-register address on the shopping mall home, and 변경 Change ▸ 새 주소 New address for the delivery address on the order / payment screen.

1. Tap 새 배송지 추가 Add new address.
2. Enter the “Nickname” (for example, Home or Work), “Recipient”, and “Phone number”. The recipient and address are required.
3. Under “Address”, tap 주소 검색 Search address and choose the postal code and main address, then enter the building and unit numbers under “Detailed address”. If address search doesn't open, enter the postal code and address yourself.
4. In “Delivery note”, you can write something like “Please leave it at the door”. To save your current location, tap 현재 위치(GPS) 담기 Use current location (GPS). Location permission is required.
5. If you use this address often, turn on 기본 배송지로 설정 Set as default address. The default delivery address is selected automatically when you order.
6. Tap 저장 Save. “Delivery address saved” appears.

• To change your default delivery address, tap 기본으로 Make default on another address.
• To edit an address, tap 수정 Edit. To delete it, tap 삭제 Delete. Deleting asks you once more: “Delete this delivery address? A deleted delivery address can't be restored.”

My shopping

Tap 마이쇼핑 My shopping at the top right of the shopping mall home to open it.

Product order status

Open it from 상품 주문현황 Product order status (“Check shipping, cancellations, and returns”) under 마이 My. You can also open it with 전체 화면으로 보기 View full screen on the 상품 주문 Product orders tab of the usage history. It has four tabs and a store name search field, and order cards stack up below.

A card shows the order number and time, product photo, store name, product name (“and N more” if there are several), store phone number, the amount and “○ products · shipping fee”, and the receiving method (courier delivery · in-person pickup). The photo is the photo of the product you ordered. Depending on the app version, a step row (Order received, Preparing for shipment, Shipping started, Delivered, Purchase confirmed) appears below the card with the current step lit as a blue dot, and a one-line message that matches the step is shown below the row. A delivered card also shows the 리뷰 쓰기 Write a review and 재주문 Reorder buttons.

Order details

Tap a card to open the order details.

Confirming a purchase

1. When you have received a delivered product, tap 구매확정 Confirm purchase in the order details. The same button may also appear on the list card.
2. When “Confirm your purchase? It can't be canceled after confirmation.” appears, tap 구매확정 Confirm purchase.
3. “Purchase confirmed” appears, and full members earn mileage.

Requesting a cancellation or return

1. In the product list of the order details, tap 취소 신청 Request cancellation or 반품 신청 Request return next to the product.
2. Set the “Quantity to request” in the sheet that opens.
3. Choose a reason chip or write your own (up to 100 characters). For a cancellation, choose from “I changed my mind”, “I ordered by mistake”, “Delivery is too slow”, and “I want to reorder”. For a return, choose from “The product is damaged or defective”, “I received a different product”, “It differs from the description”, and “I changed my mind”.
4. Tap 신청하기 Submit request. “Your cancellation request has been received” or “Your return request has been received” appears.

• You can cancel only before shipping starts. Request a return within 7 days after delivery is complete. If the product is defective or differs from what you ordered, contact the seller even after the deadline.
• After you submit a request, it is added to the “Canceled” or “Returned” tab, and its status changes from “Pending approval” to “Approved” (or “Rejected” with the reason for rejection).
• Refunds are processed after the merchant approves them. Seller approval and the completion of the card refund are different things. Check whether you were refunded and how much under “Card approval details” in the order details and in Payment status.
• At the very bottom of the order details, you can see the progress of all your requests together under 내 취소·반품 내역 보기 View my cancellations and returns. This screen has the notice “After approval, a card refund takes 3 to 5 business days.”

Saved items · Favorite stores

• To save a product, tap the heart on the product card or on the product details. “Saved” appears. Tap it again and “Removed from saved items” appears. A sold-out product has a “Sold out” label on its card.
• To add a favorite store, tap 관심 스토어 Favorite stores on the seller card in the product details. “Added to favorite stores” appears. After you add it, the button changes to “Favorite store added”, and if you tap it again, “Removed from favorite stores” appears.
• The saved items list shows the product name, selling merchant, and price, and the favorite stores list shows the store name, address, and “○ on sale”.
• If a list is empty, “You have no saved items yet” or “You have no favorite stores yet” appears, along with 쇼핑몰 둘러보기 Browse the mall.

10Benefits · mileage

In the Benefits tab, you can see your mileage at a glance and claim the mileage earned after payments or reviews yourself. Mileage is a full-member benefit.

10.1 Benefits tab layout

Tap 혜택 Benefits in the tabs at the bottom of the screen to open it. From the top, you see the mileage card, the claim mileage strip, the shopping mall shortcut, and the member status strip, in that order.

10.2 Viewing mileage by store

Mileage builds up separately for each store. Check how much you have at which store on the mileage screen.

1. In the bottom tab 혜택 Benefits, tap 매장별 마일리지 Mileage by store on the mileage card. Tapping 마일리지 Mileage in the 마이 My tab opens the same screen.
2. Check the Total mileage on the navy card at the top. The card contains the notice Earned through “Claim mileage”, purchase confirmation, and review writing.
3. In the line below the card, you can see the mileage earned through QR payment and the mileage earned through the shopping mall separately.
4. In the Mileage by store list, check each store's photo, name, phone number, and the mileage earned there.
5. Tap a store to open its earning history.

10.3 Claiming mileage

When a payment or purchase confirmation is complete, your share builds up as Mileage you can claim. It is added to your mileage when you tap 받기 Receive.

1. Tap the green Claim ○○P mileage strip in the 혜택 Benefits tab. Below the strip, you can first see how many items you can claim.
2. On the card at the top of the Claim mileage screen, check the mileage you can claim. Below the card, the QR payment amount and the shopping mall amount are shown separately.
3. In the QR결제 QR payment tab, look at the Claim now list. Each item shows the store name, date, Earned from in-store payment, and the mileage you can claim.
4. Tap 받기 Receive on the right of the item you want to claim. The mileage is added as soon as you tap the button.
5. In the Review to get mileage list, tap 리뷰 쓰기 Write a review to leave a review. The extra mileage is added when you leave the review.
6. Check products you bought in the shopping mall on the 쇼핑몰 Shopping mall tab. If you received the product properly, confirm the purchase with 확정하기 Confirm. After you confirm, this item disappears from the list, and the review mileage for the same order appears in 리뷰 쓰고 받기 Review to get mileage.

• Each item shows that store's earning rate, such as Store benefit · ○% mileage earned. The earning rate differs by store.
• The order details screen also tells you your share in advance with To be earned … (in Claim mileage).
• When there is nothing to claim, You have no mileage to claim and It builds up here when you pay. Write a review to earn even more. appear.

10.4 Mileage usage rules

1. In the cart, tap 주문하기 Place order to go to the payment screen.
2. In the Use mileage area, check the Available at this store amount.
3. Enter the amount to use, or tap 전액 사용 Use full amount.
4. Choose a payment method and pay the remaining amount. The payment process is explained in detail in Chapter 6.

10.5 Full-member benefits

A member who has paid the annual membership fee is a full member. Full members get the following benefits.

Checking whether you are a full member

• If the strip at the bottom of the 혜택 Benefits tab says Full member · Membership fee paid, you are a full member.
• To the right of 회비 결제 내역 Membership fee history in the 마이 My tab, one of Paid, Unpaid, or Expired is shown.
• On the membership fee history screen, you can see the Last payment date and the Next payment date.

To pay the annual fee

• If the fee is unpaid, tap 결제하기 Pay on the strip at the bottom of the 혜택 Benefits tab.
• When the fee is unpaid, a Membership fee payment notice strip appears at the top of the 마이 My tab. You can also reach the same screen with 결제하기 Pay on that strip.
• On the membership fee payment screen, choose the card to pay with and tap 결제하기 Pay.

11My

The My tab is a screen that gathers your cards, payment history, mileage, and account settings in one place. From the top, it is divided into Payment, Assets and activity, Account, and Support.

11.1 My screen layout

Tap 마이 My in the tabs at the bottom of the screen to open it. It is long, so scroll down and you will see that the menu is divided into four groups.

11.2 Profile area

Your profile appears at the very top of the My tab. It shows a circle with the first letter of your name, your nickname (or your name if you have none), and your @ID, in that order.

1. Tap the profile circle. There is a pencil mark at the lower right of the circle.
2. In the Profile photo window, choose one of ten characters. It appears in the circle right away.
3. Tap 완료 Done to close the window. To go back to the first letter of your name, tap 기본으로 Make default.

11.3 Card management

This is where you register and delete the cards you use for payment. Among your registered cards, you can choose up to 3 and split a single payment across them (multi-card payment, full-member benefit). “Up to 3 cards” is the number of cards you can split a single payment across.

Registering a card

1. In the 마이 My tab, tap 카드관리 Manage cards.
2. Tap 카드 추가 Add card. The Enter your card information. window slides up.
3. Enter the card number, expiry date, the first 2 digits of the card password, and your date of birth (or business registration number), in that order.
4. Tap 추가하기 Add. When registration is complete, the new card appears in the list.

Deleting a card

1. In 카드관리 Manage cards, tap the trash icon on the right of the row of the card you want to delete.
2. In the Delete this card? window, check the card name and number. A deleted card can't be used for payment.
3. Tap 삭제 Delete. If you change your mind, tap 취소 Cancel.

11.4 Payment status · Membership fee history

Payment status

Tap 결제 현황 Payment status in the 마이 My tab to open the Usage history screen. It has Payment status and Product orders tabs, and you can see your payment status for the last 6 months. Payment cancellations are shown as well. The period filter (All, Last 1 month, Last 3 months, Custom period), store name search, and card receipts are explained in detail in Chapter 8.

Membership fee history

The membership fee status is shown to the right of 회비 결제 내역 Membership fee history. It is one of Paid, Unpaid, or Expired. Tap it to open the membership fee history screen.

11.5 Payment password · Fingerprint / Face ID

The payment password is the 6-digit number you use when you pay. It is different from your login password. If you turn on fingerprint or Face ID, you verify with your fingerprint or face instead of the number.

Changing your payment password

1. In the 마이 My tab, tap 결제비밀번호 Payment password. Below the row it says Setup complete · Change 6-digit payment password.
2. On the Confirm login password screen, enter your app login password and tap 다음 Next.
3. On the New 6-digit payment password screen, enter the new 6-digit number on the numeric keypad.
4. On the Please enter it once more screen, enter the same number again.
5. When Your payment password has been changed appears, tap 확인 OK.

Turning on fingerprint / Face ID payment

1. In the 마이 My tab, turn on the toggle in the 지문으로 결제 Pay with fingerprint row. This row appears only on phones that support fingerprint or Face ID, and on iPhone it is shown as Face ID.
2. When the Pay with fingerprint? prompt appears, read it and tap 지문 등록하기 Register fingerprint. If you don't want to do it now, tap 나중에 Later.
3. When you finish the fingerprint (or Face ID) check on your phone, it says Fingerprint payment is on.
4. To turn it off, tap the same toggle again. It turns off right away.

• Your payment password is stored securely only on this phone. It opens only with your fingerprint and is not sent anywhere else.
• If your fingerprint doesn't work, you can always pay with your password.
• If you change your password or log out, what was saved is deleted. To use it again, turn the toggle back on.
• Payment goes through with any fingerprint registered on this phone. Don't register anyone else's fingerprint.

11.6 Assets and activity

11.7 Account — profile and account management

Tap 프로필/계정 관리 Profile / account in the 마이 My tab to open the Profile/Account screen. From the top, you will see the groups Account info, Personal info and Security.

11.8 Support — customer center, terms and app updates

Customer center

The 고객센터 Customer center row shows the inquiry phone number 1566-4250. Tap the row to copy the number, and the app says “Customer center number copied”. Paste it into your phone app to call. Hours are 09:00–18:00 KST on weekdays, with lunch 11:30–12:30.

View terms

In 약관 보기 View terms, you can read the terms and policies of the Gpay service. This screen is only for reading, with no consent step, so tapping an item doesn't change anything.

App update

1. In the 마이 My tab, tap 앱 업데이트 App update. The row shows “Get the latest version from the Play Store” and the version that is currently installed.
2. The Gpay app page in the app store opens: Google Play on Android, the App Store on iPhone.
3. If you see an Update button on the app store page, tap it to download the update. If there is no button, you already have the latest version.

11.9 Log out and leave membership

Log out

1. Scroll the 마이 My tab all the way down and tap 로그아웃 Log out.
2. When the “Do you want to log out?” window appears, tap 로그아웃 Log out. To stop, tap 취소 Cancel.
3. To use the app again, you need to log in with your ID and approval code.

Leave membership

At the very bottom of the 마이 My tab, below Log out, 회원탈퇴 Leave membership appears in small text.

1. Tap 회원탈퇴 Leave membership. In the Gone when you leave notice, check that your mileage and payment records will be deleted.
2. Under Reason for leaving, choose one of Not using it, Not enough benefits, Privacy concerns or Other. If you choose Other, write your reason yourself.
3. Enter your login password in the Confirm password field.
4. Tap 탈퇴하기 Leave and an “Are you sure you want to leave?” window appears. If you are sure, tap 탈퇴하기 Leave.
5. When “Your withdrawal is complete” appears, tap 확인 OK.

12Frequently asked questions

We've gathered questions that come up often while using the app. The answers cover only what we confirmed on the screen, and each one lists the chapter number for more detailed steps.

12.1 Payment · cards

12.2 Mileage and full members

12.3 Orders · receipts

12.4 Account · app

Inquiries

For problems not covered here, contact the customer center. When you contact us, include your ID (the name that starts with @), the app version (at the very bottom of the My tab), and which message appeared on which screen, and we can check faster.