Gpay Store app user guide

1Getting started

Gpay Store is the app used by merchant store owners and managers. After you finish the merchant onboarding process, log in on your phone to open for business, and manage orders, menu and sales at a glance on the Home screen.

From joining to your first login

Store owners don't sign up directly in the app. Joining goes through the contact center, and you log in to the app after approval is complete.

1. Ask about joining by calling the contact center at 1566-4250 (weekdays 09:00–18:00 KST, lunch 11:30–12:30).
2. A representative explains the store registration and contract process. Follow the instructions to complete registration and the contract.
3. After approval, download the Gpay Store (지페가맹점) app from Google Play or the App Store. Inside the installed app, the screen header shows its in-app name, Gpay Store (지페스토어).
4. Log in to the app by following the “Logging in” steps below.
5. Register your menu (Chapter 4), then turn on the open/closed switch at the top of 더보기 More (Chapter 2).

Logging in

1. When you open the app, the “For merchant store owners only” login screen appears.
2. Enter your ID and password.
3. Tap 승인번호 받기 Get approval code. The button text briefly changes to “Requesting...” and an “Approval code requested” notice appears. The approval code arrives by text message on the store owner's registered phone.
4. Enter the 6-digit number you received by text in the 6-digit approval code field. In some cases the number is filled in automatically.
5. Tap 로그인 Log in. While you are logging in, the button text changes to “Logging in...”.

If a field is empty, a message appears as shown below.

The Home screen at a glance

Home opens when you log in. Home is a screen that gathers only “things to do now”. The open/closed switch and settings are in 더보기 More.

Text shown on the rows

The five bottom tabs

2Opening for business · takeout settings

You open and close for business with a single switch at the top of 더보기 More, and switch takeout orders on or off with two buttons on Home. This chapter also covers store mode, where you choose whether to use the restaurant or the shopping mall side, and how the 더보기 More menu is organized.

Opening and closing for business

The open/closed switch is at the top of 더보기 More, not on Home. Turn it on when you open for business and off when you close. Customers can order in the Gpay app only while the switch is on.

Opening for business

1. Tap 더보기 More in the bottom tabs.
2. Turn on the Open switch at the top.
3. Customers can order when the switch is green and shows “Open · Customers can order in the Gpay app.” When you turn it on again, it turns on right away without a confirmation window.

Closing for business

1. Tap the switch at the top of 더보기 More.
2. A “Close for business?” confirmation window appears. It says “Customers will no longer be able to order in the Gpay app. Orders in progress will still be processed.”
3. Tap 영업 종료 Close store. If you cancel, the business status stays the same.
4. When it changes to “Closed”, the customer's Gpay app also shows “Closed” and new orders are blocked.

Information shown at the top

• Open / Closed indicator: The current status appears below the store name.
• Business operator: The business registration number appears. If there is no value, “—” is shown.
• Average rating · Reviews: Gathers the reviews customers have left. If there are no reviews, the rating shows “—”. Tap Reviews › to open review management, which has store reviews and product reviews (Chapter 8).
• Business hours: The hours you saved on the Hours · Staff screen appear. If you have never opened that screen, “—” is shown. In that case, open the Hours · Staff screen (Chapter 7) once and it fills in.

Accepting takeout orders

You decide whether to accept takeout orders right on the Takeout order row on Home.

1. Find the Takeout order row on Home.
2. To accept takeout orders, tap 포장 가능 Takeout available. To stop accepting them, tap 포장 불가 No takeout. The side that is on now is orange.
3. When it is saved, a message like “Saved.” appears, and the row text changes to “Accepting” (takeout available) or “Not accepting” (no takeout).
4. If you see “Couldn't save. Please tap again.” or “Couldn't connect. Please tap again.”, the previous state is unchanged. Check your connection and tap again.

• Customers can choose takeout in the Gpay app only when 포장 가능 Takeout available is on. When 포장 불가 No takeout is on, customers see only dine-in.
• A change shows up right away on the customer map and the store introduction.
• The row doesn't change until the server confirms the save. If you tap and nothing changes, check the message text and tap again.

Store mode: Restaurant · Online shopping mall

A store that runs both a restaurant and an online mall sees only the features of the side chosen under Store mode (“Only the features of the side you chose are shown.”). A store that runs only one may not see the selection box, depending on the app version.

1. Under Store mode at the top of 더보기 More, tap 음식점 Restaurant or 온라인 쇼핑몰 Online mall. The one you chose looks turned on.
2. A notice appears: “Switched to restaurant mode” or “Switched to online mall mode”.
3. The Home tiles, the bottom tabs and the settings groups in 더보기 More change to match the mode you chose.

How the More menu is organized

더보기 More is the screen that gathers settings. Below the top part (open/closed switch and store mode) come groups, and tapping a row inside a group opens that settings screen.

Rows shown in restaurant mode

Rows that change in online mall mode

When you choose 온라인 쇼핑몰 Online mall, the Online mall settings group appears instead of the “Restaurant settings” group. The Store-wide, Settlement · Ads and Support groups stay the same.

3Taking orders

Customer orders are mainly taken in Gpay POS on the checkout PC. In the phone app, you check orders on the order intake screen and the kitchen display (KDS), and pay-later stores collect payment on the Settle bill screen. Shopping mall product orders are handled in Shipping management.

Where you take orders

The table screen, order entry, payment QR, cash payment, receipts and kitchen order slip printing are handled mainly in Gpay POS on your PC. How to operate it is covered in the Gpay POS user guide, and how to install it on your PC is covered separately in the Gpay POS installation guide.

The order intake screen on your phone

Even when you're away from the checkout counter, you can check orders and start cooking from your phone. Open this screen with the 주문 접수 POS Order intake POS tile on Home. Depending on your app version, the 주문 Orders tab below also opens the same screen.

1. Tap the 주문 접수 POS Order intake POS tile on Home.
2. The “Order intake” screen opens. At the top are the 메인 Main and 계산 Checkout buttons and a refresh icon. When the connection row below shows “POS connected · Waiting for orders”, you are ready to receive new orders. If the connection drops, “Disconnected” and the reason appear.
3. You see “N pending orders” and the table tiles. Use the legend at the top (empty table · paid · unpaid · takeout) to tell the tile states apart. Each tile shows the table number, waiting time, status badge, amount and number of food items.
4. Tap a table tile that has an order, and the order details slide up from the bottom.
5. Tap 조리 시작 Start cooking and “How many minutes will it take?” appears. Choose one of 10, 15, 20 or 30 minutes, or tap 바로 시작 Start now.
6. When the food goes out, tap 서빙 완료 Served. In the “Mark as served?” confirmation window, tap 완료 Done.
7. Takeout orders where the customer chose a pickup time have a 준비완료 · 손님 알림 Ready · notify customer button. When the food is ready, tap it to notify the customer's phone. Because this notification can't be undone, a “Notify the customer that the order is ready?” confirmation window appears one more time.

• At a pay-later store, you can tap 조리 시작 Start cooking even before payment. At a pay-first store, you can start cooking only for orders that have been paid.
• If a table has two or more orders that haven't been served yet, a 이 자리 전부 서빙 완료 Mark whole table served button appears at the top of the order details. Tap it to mark all of that table's orders as served at once.
• To cancel an order, tap 결제취소 Cancel payment (for a paid order) or 주문취소 Cancel order (for an order not yet paid) at the very bottom of the order details. When the button text changes to “Tap again to …”, you must tap once more within 3 seconds for the cancellation to go through.

New order alerts

New orders are announced in several places. While you are open, check at least one of them often.

Kitchen display (KDS)

The kitchen display is a screen that shows each cooking ticket separately. Place the device with the app open in the kitchen and use it there. Open it with the 주방 디스플레이 KDS Kitchen display (KDS) tile on Home or the Kitchen display (KDS) row in 더보기 More.

Connection status text

“Last received” is the time the kitchen screen last received orders from the server. While the screen is showing, it reloads periodically.

Tickets are divided into four groups

What appears on a ticket

• Table number: Shown as “No. N” or “Takeout”. If one table places several orders, the ticket also shows which order it is, such as “1/3”.
• Large number: The minutes waited since the order. After cooking starts, it may show as “Cooking for N min”.
• The menu items and quantities, requests for each menu item, and the requests for the whole order appear.
• A takeout order also shows the pickup time and the time left (or time past).
• Badges: There are “New” (blue), “Cooking” (amber), “Cooking done” and “Processing” (gray). Orders that have not been paid yet at a pay-first store get a red “Awaiting payment” badge. These orders are made after payment is confirmed. At a pay-later store, no payment badge is attached and every order is cooked right away.

From starting cooking to serving

1. On a ticket in the “New” group, tap 조리 시작 Start cooking.
2. When “How many minutes will it take?” appears, choose one of 10, 15, 20 or 30 minutes, or tap 바로 시작 Start now. A notification that cooking has started goes to the customer's phone. If you chose a time, the estimated time is sent along with it.
3. The ticket moves to the “Cooking” group. The badge goes through “Processing” and changes to “Cooking”.
4. When the food goes out, tap 서빙 완료 Served. In the confirmation window “Mark as served? This order will disappear from the list.”, tap 서빙 완료 Served once more.

Settling the bill at a pay-later store

At a pay-later store, customers sit down, order several times and pay once when they leave. Tables waiting to be paid gather on the Settle bill screen. Pay later is not available at every store, and pay-first stores take payment right when the customer orders, so this screen is mostly empty. How to change the store's payment method is explained in Chapter 7.

Opening the Settle bill screen

• On the Settle bill row on Home, tap 열기 › Open ›.
• Tap the 계산 Checkout button at the top of the order intake screen.
• In the order details on the order intake screen, tap 계산하기 Settle bill for an unpaid order that has finished cooking.

Reading the table list

• At the very top are ‹ 뒤로 ‹ Back and 새로고침 Refresh. If no table is waiting for checkout, the list is empty.
• Each table waiting for checkout gets one card. A card shows the table number (“No. N”), “N orders”, and, for a table where several people ordered, a one-line summary such as “3 people · #order number”.
• When a customer requests checkout in the app, that table's card gets a yellow Checkout request mark and the card border turns orange. It appears within a few seconds.
• Tap 새로고침 Refresh to reload the list right away.

Check out one table and close it

1. Tap the card of the table you want to check out. A “Table N” window slides up from the bottom and shows the order and the Amount due.
2. Check the amount and choose how to receive payment. To let the customer pay with the Gpay app, tap 결제 QR 띄우기 Show payment QR. To take cash, tap 현금으로 받기 Take cash.
3. If the table has several orders, the prompt “Receive N orders from Table N all at once?” appears and explains: “Orders are not merged - the order numbers and who placed each order stay as they are.” Tap 한 번에 받기 Take all at once and the QR appears.
4. When the QR appears, the customer scans it with the Gpay app and pays. The screen shows “Checking approval… It will appear here as soon as the customer pays.”
5. When the payment is confirmed, the notices “Table N · Checkout done” and “Received” appear. That table is cleared from the list. To check out the next table, tap 다른 자리 계산 Pay for another table.
6. When you take cash, the confirmation window “Table N … Did you receive … in cash? A cash checkout is hard to undo.” appears. Tap 받았어요 Received.
7. To close the window without checking out, tap 닫기 Close. The table stays in the list.

Shopping mall orders

Shopping mall product orders that ship by courier are handled separately from restaurant orders. When you switch to 온라인 쇼핑몰 Online mall mode in 더보기 More, a Shipping management tile appears on Home.

1. On the Home screen in mall mode, tap the 배송 관리 Shipping management tile. The tile shows “N new orders” or “No new orders”. You can also open it from the 배송 Shipping tab at the bottom.
2. On the Shipping management screen, process an order in this sequence: “Order received” → “Preparing · Shipping” → “Delivered”.
3. For an order where the customer has requested a cancellation or return, handle the request first.

4Menu management

Here you create menu items and categories and change sold-out status and menu order. Photos, prices and sold-out changes you make on your phone show up in the customer app right away.

Tap the 메뉴 Menu tab at the bottom to open the Menu management screen. This tab appears in Restaurant mode. In online mall mode, the same spot becomes the Products tab (Chapter 5). On a PC, you can manage the same menu in Gpay POS as well.

View the menu list

Change sold-out status

1. On the 메뉴 Menu tab, tap the category tab you want.
2. Tap the toggle on the right of the menu row. It briefly shows “Processing” and then changes to Sold out. When processing is done, a prompt appears.
3. To sell the item again, tap the same toggle once more. It goes back to On sale.

Change menu order

1. First choose the category tab whose order you want to change.
2. Tap 순서 Reorder on the right of the summary line. A number and up/down arrow (▲▼) buttons appear for each menu item.
3. Each time you tap an arrow, the menu item moves up or down by one place. Keep tapping until it is where you want it.
4. Tap 순서 저장 Save order at the bottom of the screen. This button is disabled until you change the order. When “The order has been saved.” appears, you are done.
5. To finish reordering, tap 끝내기 Finish.

Add a menu item

You add new menu items one at a time. Three fields are required: Menu name · Price · Category.

1. Tap + 메뉴 등록 + Add menu item at the bottom of the Menu management screen. The category you were viewing is already selected under Category.
2. To add a photo, tap 사진 넣기 Add photo and take a photo or choose one from your album. After you add a photo, the button changes to 사진 변경 Change photo. You can add a photo later.
3. Enter the menu name.
4. Enter the price in numbers. Thousands separators (commas) are added automatically.
5. The description is optional. You can enter up to 200 characters, and the character count appears as “0 / 200”.
6. Under Category, choose one category where this menu item will appear. If there is no suitable category, tap 추가 Add at the end of the chips, enter a name, and create it first.
7. If customers can choose between alternatives, such as a double portion or spice level, add options. If there are none, leave this empty.
8. Tap 등록하기 Register at the very bottom. To cancel, tap 취소 Cancel.

Enter the group and the option (the extra charge can be left empty) and tap + 옵션 추가 + Add option. The option is added to the list above the input fields, in the order group · option · extra charge. Remove a wrong option with 삭제 Delete next to its row. You can add up to 30 options to one menu item.

Edit a menu item

On the Menu management list, tap the row of the menu item you want to change and the Edit menu item screen opens.

1. Change the fields you want to edit (menu name, price, discount rate, description).
2. Tap 저장 Save. Only the fields you changed are saved, one after another, and “Saved” appears when it is done.
3. To go back to the list, tap 목록으로 Back to list.

What is the difference between sold out and hidden?

Manage categories

A category is a group of menu items. The category tabs on the Menu management screen are the categories.

1. On the Menu management screen, tap 편집 Edit to the right of the category tabs or 카테고리 관리 Manage categories at the very bottom.
2. Enter a new category in the “New category name” field and tap 추가 Add. A name can be up to 30 characters.
3. Move a category with the ▲▼ buttons on each row, then tap 순서 저장 Save order. This button is disabled until you change the order, and once you do, “N order changes” is shown with it.
4. Edit a name with the pencil button on the right of the row. After typing, tap the check (✓) button to save, or the ✕ button to cancel.
5. To delete a category, tap the trash can button and confirm in the “Delete this category?” window.
6. When you are done, tap 메뉴관리로 To menu management to go back.

How it looks on the customer screen

What you change on your phone shows up in the customer app right away. Here is a summary by status.

AI introduces your menu

Customers can ask questions such as “What's nearby?” in the app's AI ordering (a full-member benefit). If you have registered your menu items and prices, they are included in the answer when customers ask the AI. AI ordering uses an external AI service (OpenAI).

5Products · shipping · cancellations and returns

How to list products in online mall mode, ship the orders you receive, and handle cancellation and return requests.

This chapter is for store owners who also run an online mall. You handle mall orders in Shipping management in the phone app. In Restaurant mode, depending on the app version, the 주문 Orders tab shows a Shipping management notice instead of an order list. Receiving orders, tables, kitchen and payment QR for store (restaurant) orders are handled in the Gpay POS PC program, so please also see the Gpay POS user guide.

Start in online mall mode

1. A store that runs both a restaurant and an online mall chooses 온라인 쇼핑몰 Online mall under “Store mode” on the 더보기 More tab. Only the features for the mode you choose are shown.
2. Two buttons, 배송 관리 Shipping management and 상품 관리 Manage products, appear on Home. The 배송 관리 Shipping management button also shows “N new orders” or “No new orders”. Below them, the “Order handling” row also has 구매 취소 Cancel purchase and 취소·반품 요청 관리 Manage cancel/return requests.
3. The bottom tabs change to Home · Shipping · Products · Sales · More.

View the product list

Tap 상품 관리 Manage products on Home or the 상품 Products tab at the bottom to open the Product management screen. The products you have registered are stacked as cards.

At the bottom of the list are the + 상품 등록 + Add product and 메인으로 Back to main buttons.

Sold-out and low-stock warning banner

A banner appears at the top of the list: “N sold out · N with 5 or fewer in stock — please check whether you need to reorder.” It helps you notice before stock runs out.

• “Hidden” products are not counted.
• Products with options are counted by option stock. If all options are sold out, it reports “Sold out”; if even one option has 5 or fewer in stock, it reports “5 or fewer in stock”.
• If there are no products to warn about, the banner is not shown.
• The “category for organizing” notice below the banner may not be shown, depending on the app version.

Add a product

Product registration has four steps, which you fill in from top to bottom on one screen: Basic info → Photos → Options → Review entries. Tap the 기본정보 Basic info 사진 Photos 옵션 Options 입력 확인 Review entry buttons at the top of the screen to jump straight to that section. If you get confused, tap 상품 등록 안내 › Product listing guide › at the top right to open the guide window.

1. Open 상품 관리 Manage products on Home and tap + 상품 등록 + Add product at the bottom of the list.
2. In 1. Basic info, enter the product name, selling price and list price, and, if needed, the cost, stock and description.
3. In 2. Product photos, tap 사진 추가 Add photos and take a photo or choose one from your album. You can add photos later.
4. If the product has options, fill in 3. Options (optional) and tap + 옵션 추가 + Add option. If it has no options, skip this step.
5. In 4. Review entries, check that nothing is missing. Tap a red notice to jump to that field.
6. Tap 등록하기 Register. Once registered, the product appears right away on the My store screen in the customer app. To appear in the Gpay mall, you must apply for review after registering (see “Post to the Gpay mall” below).

How to use the option fields

Edit a product

On the Product management list, tap the card of the product you want to change and the Edit product screen opens. Each field is saved separately.

Post to the Gpay mall

After you register a product, it shows right away on your My store screen, but it appears in the Gpay mall, which customers nationwide see, only after you apply and it passes review. The steps and messages below may differ a little depending on the app version.

1. At the top of Edit product, tap 지페쇼핑몰 등록하기 List on the Gpay mall on the “Gpay mall” card.
2. Which corner should it go in? Choose a category. You can search by typing a name in the search field, and when you pick one, 다음 Next becomes active.
3. Check what customers will see: the product photo, selling price and stock appear in turn. You can fill in what is missing right away with the 사진 등록 Add photos, 가격 입력 Enter price and 재고 입력 Enter stock buttons next to the missing items. You cannot go to the next step without a product photo, and you cannot post a product whose selling price is 0.
4. This is how it looks: check how it will appear on the member screen, plus the category, selling price and stock, and tap 지페쇼핑몰에 올리기 Post to the Gpay mall.
5. “Waiting for review” appears on the card. Once approved, it changes to “Showing on the mall” and is displayed in the customer mall.

Shipping management

When a mall order comes in, handle it from 배송 관리 Shipping management on Home, the 배송 Shipping tab at the bottom, or 배송 관리 Shipping management under 더보기 More. The screen is called Product shipping management.

“Preparing product and shipping” and “Shipping started” appear together in the single 배송준비·시작 Preparing · Shipping tab. When the count is large, the box shortens it, like “10+”.

How to read an order card

• At the top you see Order #number and the order time, and a stage badge on the right.
• The summary line shows “Courier · Product name (+ N more)” and the payment amount. Tap the line to expand the card and see the products (options, quantity), amounts, recipient, address and requests.
• An in-store pickup order is marked “In-store pickup (collected in person)” and has no tracking number field.
• From the preparing stage on, a courier order shows one line with the tracking status even when the card is collapsed. If you have entered it, it shows the courier and tracking number; if not yet, it shows “Tracking number not entered”.

Enter a tracking number and start shipping

1. On the 주문접수 Order received tab, tap the summary line of an order card and check the products, recipient, address and requests.
2. Tap 다음 단계로 (상품·배송준비) Next step (preparing) at the bottom of the card. The order moves to the 배송준비·시작 Preparing · Shipping tab.
3. For a courier order, a “Courier tracking number” field appears. Choose the courier, enter the tracking number, and tap 저장 Save. If your courier is not on the list, choose “Other (enter manually)” and type its name.
4. In the “Tracking number saved. Start shipping?” window, tap 배송시작 Shipping started. If you do not want to do it now, tap 나중에 Later.
5. When you confirm that delivery is finished, tap 다음 단계로 (배송완료) Next step (delivered). The order moves to the 배송완료 Delivered tab.

Handle cancellation and return requests

When a customer applies for a cancellation or return in the app, the request piles up on the Cancel/return request management screen. Open it by tapping 취소·반품 요청 관리로 가기 Go to cancel/return requests on the order's card in Shipping management, or 취소·반품 요청 관리 Manage cancel/return requests in the “Order handling” row on Home. You can also get in through the link “To handle cancellations and returns requested by members → Cancel/return request management” at the top of the Cancel purchase screen.

1. In the “Request list”, check the product, quantity and buyer's reason on a 승인 대기 Pending approval card.
2. To accept, tap 승인 · 재고복구 Approve · restore stock. When the “Approve this request?” window appears, tap 승인 · 재고복구 Approve · restore stock again. “Approved · Stock restored” appears.
3. To decline, tap 거부 Reject. Enter the reason in the “Rejection reason” field and tap 거부하기 Reject. If you leave the reason empty, the request is not rejected.

Cancel a purchase yourself as a merchant

This screen is for when you need to cancel an order for a reason on your side, such as running out of stock or being sold out. Handle cancellations and returns that customers request in the request management described in the previous section.

1. Open the “Order handling” row on Home or 구매 취소 Cancel purchase under 더보기 More.
2. Find the order card you want to cancel and check the order number, stage badge, product, quantity, payment amount, receiving method, delivery address and requests.
3. Tap 구매취소 Purchase canceled below the card. In the “Cancel this product purchase? The customer's payment will be refunded.” window, tap 구매취소 Purchase canceled again.

6Sales

You can see how much you have sold, when your busiest hours are, and which menu items sell well, all on one screen just by choosing a period.

Tap the 매출 Sales tab at the bottom. In restaurant mode, the Store sales screen opens, and in online mall mode, the Product sales screen opens (at the very end of this chapter). You can also reach the Store sales screen from 매출 · 정산 Sales · Settlement under 더보기 More.

Choose a period

1. Tap 날짜 직접 고르기 Pick a date below the period tabs. The start date and end date fields expand.
2. Choose a start date and an end date. The 1st of this month to today is already filled in.
3. Tap 조회 Search. If the start date is later than the end date, the order is swapped automatically for the search.

How to read the numbers

Sales by card company — for checking deposits

It collects and shows the number of approvals and the amount for each card company. “For deposit reconciliation” is written next to the title, and you use it to compare with the amounts the card companies deposit. The “Card total” at the bottom is the sum of all the amounts by card company.

Transaction history and payment details

Tap the navy sales card or the 주문 Orders or 취소 Cancel box and Transaction history slides up from the bottom. The title shows the period you are viewing, like “Transaction history · This month's sales”.

1. Tap the sales card (or the 주문 Orders or 취소 Cancel box).
2. Recent orders appear at the top. Each row shows the order number, date and time, table number (if there is one), number of menu items, and amount.
3. Canceled orders get a “Canceled” badge, and orders paid by splitting across cards get a badge such as “2 cards”. This is when the customer split the payment across cards with multi-card payment (a full-member benefit).
4. Tap a row to open Payment details. You can see the order number, payment time, table, payment amount, menu items and quantity, and the “Card payment details” (card company, card number, installments, time, approval code, amount). If the payment was split across cards, it is shown as “N-card split”.
5. To close it, tap the ✕ button at the top right.

Cancel a payment

1. Tap 결제취소 Cancel payment at the bottom of the payment details.
2. The button changes to 한 번 더 누르면 결제취소 Tap again to cancel payment. A cancellation cannot be undone, so it runs only when you tap twice. If you do not tap for a moment, it goes back to the original button.
3. After “Processing cancellation…”, when the cancellation is done, the details close and the list reloads for the same period.

Product sales (online mall)

In online mall mode, the 매출 Sales tab at the bottom opens Product sales directly. At the top of the Store sales screen, a 상품 매출 보기 View product sales chip is also shown in mall mode. This chip does not appear in restaurant mode. When you choose a period, the totals change, and in the purchase history below you can search by order number or product name.

1. On the 매출 Sales tab, choose a period.
2. In “Purchase history”, tap the row you want to look at. If a purchase shows › on the right of its row, tap it to open its order information.
3. In the “Order information” window, check the order number, purchase date and time, buyer, product, payment amount and status, then tap 닫기 Close.

7Store settings

Set up your store information, business hours, staff accounts, payment method, mileage policy, QR codes, AI ordering instructions and seller information. All settings start from the 더보기 More tab at the bottom.

7.1 Settings menu at a glance

Tap the 더보기 More tab at the bottom to find your store settings gathered in one place. Which settings you see depends on the store mode at the top of the screen (음식점 Restaurant / 온라인 쇼핑몰 Online mall). The mode switch appears only for stores that run both a restaurant and an online mall, and it shows only the features of the mode you choose.

7.2 Information management

This is where you edit the store name and contact number, the notice message, the number of tables, store photos and the settlement account. You can find it under “Store-wide” in More.

1. Tap the 더보기 More tab at the bottom, then open 정보 관리 Info.
2. Enter the new content in the field you want to change, then tap 수정 Edit to the right of that field.
3. To save several fields at once, tap 전체 저장 Save all at the bottom of the screen.

7.3 Business hours · staff accounts

Set your business hours and days off, and manage the accounts staff members use to log in to Gpay POS. Open 영업시간 · 직원 Hours · Staff under Restaurant settings in More.

Setting your business hours

1. In 영업 시간 Business hours, choose the start time and end time.
2. If you have a break, choose its start and end times in 브레이크 타임 Break time. If you don't, leave it empty.
3. In 정기 휴무 요일 Weekly day off, tap the days of the week you are closed (Sun–Sat). Selected days are shown darker, and tapping a day again clears it.
4. Tap 영업시간 저장 Save hours. The message “Business hours saved” appears.

Adding, stopping and deleting staff accounts

A staff account is the account a staff member uses to log in to Gpay POS. Each row in the list shows a name and “ID · Staff” or “ID · Manager”.

1. Enter the name in the “Add staff” field at the bottom of the screen.
2. Choose Staff or Manager as the role.
3. Enter the login ID and password.
4. Tap 추가 Add. The account you added appears in the list.

• 중지 Stop — Temporarily stops the account from being used. A stopped account is marked “Stopped”, and you can tap 사용 Use to use it again.
• 삭제 Delete — Removes the account. It is deleted only when you tap 삭제 Delete in the “Delete this staff member?” confirmation window.

7.4 Payment method

This setting decides when the customer pays. Open 결제 방식 Payment method under Restaurant settings in More. The online mall does not have this setting. The method currently in use is shown at the top of the screen, with a field for each method below it.

1. Open 결제 방식 Payment method in More. Check the current method shown at the top.
2. Tap the field of the method you want to switch to. If you tap the method you already use, only the message “This is already the current method.” appears.
3. In the confirmation window “Switch to ○○ store? It applies from the next order.”, tap OK.
4. When a message like “Saved.” appears, you're done.

7.5 Operating policy (mileage)

Decide how much mileage to give when a customer pays, how much more to give when they write a review, and how much of a purchase they can pay with mileage. Open 음식점 운영 정책 Restaurant policy under Restaurant settings in More.

1. Open 음식점 운영 정책 Restaurant policy in More.
2. Move the sliders to set the values. The numbers in the card text change right away.
3. Save one card at a time with 적용 Apply to the right of the card, or save everything at once with 적립·사용 정책 저장 Save earning/use policy at the very bottom.
4. Check for a message that includes the policy name, such as “Mileage payout policy applied”, or the message “Earning and use policy saved”.

When you set the review share within the payout rate, the wording is split. For example, as in the example on the screen, if the payout rate is 4% and the review share is 3%, it is shown as “1% given at payment · extra 3% given for writing a review”. If you set the review share to 0%, the whole payout rate is given at once at payment.

7.6 Creating QR codes and setting the number of tables

Customers scan a QR code to see the menu and order and pay right away. Create a separate QR code for each table and attach it. Open QR 만들기 Create QR in More.

1. Enter a number in “Number of tables in your store” and tap 저장 Save. When you save, Gpay POS creates that many tables.
2. If you want a name at the top of the QR image, enter it in “Store display name”. If you leave it empty, the store name is used.
3. Tap the blue 전체 QR 저장 Save all QRs at the very bottom. The button shows progress, such as “Creating… 1 / N”.
4. When it finishes, the message “Handed N QR codes to the app — please check the save notice” appears. Follow the app's save notice and check the saved files.

• What you get at once: the table QR codes for table 1 through the last table, and the Quick Pay QR. They are made in a simple design.
• The Quick Pay QR is a QR code that customers scan, then enter an amount and pay. Quick Pay is a full-member benefit.
• You can have up to 200 tables. This is the same value as the number of tables in Information management.

Printing and attaching

1. Open the saved QR image and check that the store name and table number are correct.
2. To make stickers or stands, print the image and use it. Gpay-made products such as QR cards can be ordered from 회사 쇼핑몰 Company mall in More.
3. The QR code contains the table number. Attach it to the table with the same number as on the image.
4. After you attach it, scan it yourself with the Gpay app and check that the menu screen for that table opens.

7.7 AI ordering instructions

If you open AI 주문 지시 AI ordering instructions under Restaurant settings in More, you can write in advance what the AI ordering guidance in the Gpay app should refer to. Depending on the app version, this row may not appear, or the way what you write is reflected in AI ordering may differ.

1. In the “Instructions” field, write what AI ordering guidance should refer to. The maximum is 255 characters.
2. If writing is hard, tap one of the chips. An example sentence is added to the input field and the message “Example added” appears. Edit it to fit your store.
3. Tap 저장 Save. You can edit it at any time, even during business hours.

7.8 Seller information (online mall)

This is the seller information shown to customers when you sell products in the online mall. Customers can see it on the online mall product screen. All required fields must be filled in before customers can buy this store's online mall products. For a store that runs both a restaurant and an online mall, switch the store mode to 온라인 쇼핑몰 Online mall, then open 판매자정보 Seller info under “Online mall settings” in More.

8Responding to customers and notices

This explains how to reply to customer reviews, check HQ messages and terms, change your password, and keep the app up to date.

8.1 Review management

Check the reviews customers have left and reply as the store owner. Tap the 리뷰 › Reviews › field in the profile at the top of More to open it. In online mall mode, you can also open it from 상품 리뷰 Product reviews in More.

Replying to a review

1. Tap 답글 달기 Reply below the review you want to reply to.
2. Write your reply in the input field (“Enter a reply to leave for the customer”).
3. Tap 등록 Post. The message “Reply posted” appears.

A reply you have already posted is shown under “Store owner's reply” below the review. To edit it, tap 답글 수정 Edit reply, change the content, and tap 등록 Post. To back out, tap 취소 Cancel. If you tap 등록 Post with the content empty, the message “Enter the reply content” appears.

Viewing only reviews without a reply

• The number on the 답글 없음 No reply chip is the number of reviews you haven't replied to yet.
• Tap the chip to show only the reviews without a reply. Tap it again to go back to all reviews.
• If you have replied to all of them, the message “There are no reviews without a reply. You have replied to all of them.” appears.
• If more than one product has reviews in 상품 후기 Product reviews, a list for choosing a product appears at the top.
• If there are a great many reviews, only the most recent ones are loaded, and the message “Loaded only the latest ○ reviews” appears at the top of the screen.

8.2 The “Support” menu in More

The lower part of More has the menus for HQ news and account management.

8.3 HQ messages

1. Open 본사 메세지 HQ messages in More.
2. Tap the message you want to read in the list. Each row shows the sender, an “Unread” or “Read” mark, the date, the title and a preview of the content.
3. Read the content in the window that slides up from the bottom, then tap 확인 OK.

• A summary such as “Unread ○ · Read ○” appears above the list. When you have read everything, it changes to “All read”.
• If there are many messages, tap 더 보기 Show more at the very bottom to load earlier messages.
• If you have no messages, “No messages received” appears.

8.4 Terms · policies

When you open 약관 · 정책 Terms · policies, a list of terms and policies appears. It is a read-only screen with no agreement step. Tap the item you want to read to open the full text, and tap the arrow at the top left to go back to the list.

• Privacy policy
• Merchant Terms of Use
• Online mall seller Terms of Use
• Terms of service
• Terms of electronic financial transactions
• Refund / termination policy
• Review policy
• App permissions notice
• Youth protection policy
• Notice on receiving marketing information

8.5 Change password

1. Open 비밀번호 변경 Change password in More.
2. In “Current password”, enter the password you use now.
3. In “New password” and “Confirm new password”, enter the same password. Tap the eye-shaped button to the right of a field to see what you typed.
4. Tap 비밀번호 변경 Change password.

8.6 App update and log out

App update

1. If there is an 앱 업데이트 App update row at the very bottom of More, check it. Under the row, the version of the app you have installed is also shown, as in “Get the latest version from Google Play · Now ○.○.○”.
2. Tap the row to open the Gpay Store (지페가맹점) app page in the store you use (Google Play or the App Store).
3. If there is a new version, tap Update in the store.

Log out

If you tap 로그아웃 Log out at the very bottom of More, you are logged out of the account on this device after a confirmation. On a shared phone or a device that staff share, log out after you use it. When you come back in, follow the login steps in Chapter 1.

9Frequently asked questions

This collects questions store owners ask often. If your problem isn't solved here, call the contact center at 1566-4250 (weekdays 09:00–18:00 KST, lunch 11:30–12:30).

9.1 Joining as a merchant and doing business

9.2 Menu items and products

9.3 Customer service

9.4 Store settings

9.5 Gpay POS and inquiries